Last updated: January 2025

JetJustice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flight compensation claim services.

Information We Collect

We collect information you provide directly to us, such as when you:

  • Submit a compensation claim form
  • Contact us for support
  • Communicate with us via email or phone

The types of personal information we may collect include:

  • Name and contact information (email address, phone number, postal address)
  • Flight details (airline, flight number, dates, routes)
  • Passport information (for identification purposes)
  • Bank account details (for compensation payments)
  • Communication preferences

How We Use Your Information

We use the information we collect to:

  • Process and manage your flight compensation claims
  • Communicate with you about your claims
  • Provide customer support
  • Send you important updates about our services
  • Comply with legal obligations
  • Improve our services and website

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With airlines and their legal representatives (as necessary for your claim)
  • With our legal partners and solicitors (to process your claim)
  • When required by law or to protect our rights
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Data portability
  • Withdraw consent at any time

Contact Us: If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@jetjustice.com or write to us at our registered address.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.